You can return any item for a refund/replacement within 30 days of placing your original order.
To return, you need to contact us at [email protected] to get detailed return instructions before sending any products back.
Please note that we are not responsible for the costs of returning the items to us unless we delivered the item to you in error.
To be able to help you in the best possible way, before trying to request a return, please send us a picture of the issue you are having and a video of the exact problem. For example, if you are having trouble connecting the booster, please send us a video detailing your steps. That would help us significantly in identifying the exact issue and determining whether there is a product defect.
In case the video file is too big to be attached to the email, you can use other means, like wetransfer or dropbox.
Be aware that the following circumstances ARE NOT subject to returns:
Financial compensation will NOT be applied in the following cases
All products being returned must be in their original condition with no scratches, dents, or other damage.
All original items must be returned in the following way:
If you received your product damaged, please contact us for guidelines and instructions on how to resolve this issue. This would not be considered a return.
The return process may take from 2 to 6 weeks once we get your package at the fulfilment centre, inspect your return and complete your refund.
You can cancel your order within 24 hours after the payment.
Note: The free cancellation is not available after 24 hours. 20% charge will be applied when canceling within 2 business days after placing the order.
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